Refund policy

100% Happiness Promise Return Policy


Get what you want, and return what you don’t. If you're not completely happy with a purchase, it can be returned for a full refund within 30 days of the purchase date, or returned for merchandise credit within 60 days. Online purchases receive an extra 7 days to complete your return.

Returned items must be unworn, unwashed, undamaged, with all labels and tags attached. Swimsuits and underwear must retain their hygienic liners intact. Online purchases cannot be returned until the full order has shipped. We reserve the right to decline returns if fraud or abuse is detected. Items marked Final Sale cannot be returned or exchanged.

Return Options


1. Return by Mail (Online Orders)


You may start your return online and use our pre-paid return shipping label. A $5 return shipping fee will be deducted from your refund amount.

Please allow up to 2–4 weeks for us to receive and process your returned items. Once processed, your refund will post to your payment account within 5–7 business days, depending on your financial institution’s processing speed.

2. In‑Store Return


Online orders can also be returned to any American Eagle or Aerie retail store in the United States at no extra cost. Bring your order confirmation email or order number for verification.

Refund Methods (Proof of purchase required: receipt, invoice, order email or account order history)


  • Full refund to original payment method: Valid within 30 days of purchase date.
  • Merchandise credit (AEO return card): Available for returns submitted within 60 days of purchase.
  • Instant e-gift card credit: Exclusive for Real Rewards members, issued immediately once you initiate your return online.
  • Exchange: Exchange items for merchandise of equal or lesser value. Without proof of purchase, size exchanges only are available.

Non-Returnable Items


  • Final Sale merchandise
  • Products with broken hygiene seals (underwear, swimwear, pierced jewelry, face masks)
  • Customized or personalized goods
  • Damaged items caused by customer wear, washing or alteration after delivery

Important Terms


Original shipping fees are non-refundable, unless the return is due to our error such as defective product or wrong item shipped.

We are not responsible for lost return packages; we recommend using trackable shipping for mailed returns.

If you received damaged or defective merchandise, please contact Customer Care with your order number and photos of the damaged product and packaging.